Refund policy

At Dot Original, we want you to shop with confidence. If you’re not satisfied with your purchase, you can return it under the following conditions:

✅ Return Window

• You can request a return within 7 days of receiving your order.

✅ Condition of Items

• Shoes must be unworn and in original condition.

• All accessories, packaging, and bags included with the product must be returned intact.

❌ Returns Will Not Be Accepted If:

• The shoes show signs of wear.

• Accessories or original packaging are missing or damaged.

📦 How to Return

• Pack the item securely with all included accessories.

• Send it to:

Return Address:
99B, Architect Society, Lahore, Pakistan

📞 For Assistance:
Call or WhatsApp us at +92 312 6996966 during business hours (11 am – 8 pm).

💰 Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

📌 Note:

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• We reserve the right to refuse returns that don’t meet the policy requirements.